/zendesk
Machine Learning Engineering Intern · Oct 2025–present · Berlin
Zendesk is a global customer experience platform used by more than 100,000 companies. I joined the Berlin AI team to work on agentic AI products that automate customer support at scale.
I built a pre-release security gate for Zendesk AI agents before GA, covering prompt injection, jailbreaks, policy violations, and adversarial inputs.
I built an LLM-as-a-Judge scorer in Braintrust (92% agreement with human raters) to replace manual QA with continuous automated quality monitoring.